As part of
our service plan, we provide questionnaires to all of our customers and really
value the feedback that we receive. It is important to us to know that all our
clients are satisfied with our work and where there is even the slightest
problem, we are made aware so that we can rectify it immediately.
Customer
comments from our questionnaires include:
“A complete
and professional service from our first phone call to installation. Thank you.”
SO
“Efficient,
friendly fitters. Minor snag list, dealt with promptly – many thanks.” Mr E
“We are
very pleased with this job and will be in touch shortly re soffits, fascia and
rainwater goods.” Mr & Mrs L
“A very
nice job well done.” Mr & Mrs K
“Gavin and
Lee – really great guys – workmanship fantastic – easy to talk to (loved their
cups of tea). All staff at Horsford give great service from start to finish.”
Mr and Mrs B
“They were
very tidy and polite young men, a credit to you.” Mrs T
In addition
to our questionnaires, we often receive letters of thanks from our customers,
which we really enjoy reading, including this lovely one from Mr & Mrs C of
Sheringham.
“Dear Rod,
We are
absolutely delighted with the product, the design and installation – so a big
thank you to yourself, Dave for selling us the product, Gary for the surveying
and to the two installers Gavin and Lee who did a marvellous job.
Just one
criticism for anyone who has a sense of humour, the installers were two minutes
late turning up.
We shall
have no hesitation in recommending Horsford to anyone, so thank you once
again.”
Thank you
to all our customers for your much-valued responses.
You can
read more testimonials at horsfordtestimonials
You can
also email us with any questions that you may have at headoffice@horsfordwindows.com or call us on 0800 0155551
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