A Question Of Standards

When choosing which UPVC windows and doors to buy for your home, you may assume that all the products and services offered by the various companies that you see are all pretty much the same. However, the quality and specifications of home improvement products can vary considerably. So how can you be sure that you’re choosing products of the highest standards?

At Horsford Window and Conservatory Company Ltd, we ensure that all our products are of premium quality and are fitted to the highest standards. To assure our customers that they’re getting the best, we provide them with a comprehensive checklist, highlighting our exacting standards.

Before you decide on which doors and windows to choose for your home, be sure to ask questions such as:

• Is the width of the frame 70mm? (Many companies supply frames under this width)
• Is the actual window (not just the lock) covered by the Police Approved ‘Secured by Design’ Licence? (Ask to see a copy)
• Is the actual window covered by a British Standard licence? (Ask to see a copy of the certificate)
• Is the UPVC guaranteed by the actual producer for 10 years against warping, cracking or discolouration? (Ask for proof)
• Are the ‘keeps’ (the bits that the locks fit into) made from steel? (Some companies still use plastic)
• Is there a steel anti-jemmy device fitted on all window-opening sections?

If a company can’t answer all these questions (and more besides) positively, they’re possibly not offering the standard of windows that you require. At Horsford, we can say ‘yes’ to all of the above, offering you the best in quality, value and service.

For further information about all of our products, please visit: www.horsfordwindows.com

You can also email us with any questions you may have at: headoffice@horsfordwindows.com

Or call us on 0800 0155551

Adding Style And Value

With spring not too far on the horizon, now is the time to consider which home improvements to choose that will add style, comfort, space and value to your property.

The addition of an orangery to your home not only creates additional living space, but adds an interesting style feature to your property, which ultimately adds value and selling power should you decide to move on.

One happy customer, Mr H, believes that his Horsford orangery was a big factor in securing the recent sale of his home. He felt that all potential buyers that viewed his property instantly fell in love with the orangery, which added a big ‘wow’ factor to the building. He exclaimed, “The orangery sold the house!”

Whether you’re looking to improve your home for your own use and enjoyment, or with a view to adding value and creating a more marketable property, an orangery fitted by the expert Horsford team could be just what you need.

Take a look at www.horsfordwindowandconservatory.com/orangeries.html to read more, then give us a call on 01603 666414 to discuss an orangery design for your property.

You can also email us: headoffice@horsfordwindowandconservatory.co.uk

More From Our Customers

At Horsford Window and Conservatory Company good customer service is a high priority, in addition to supplying and fitting all our products to a high standard.

We’re an independent company, serving the good people of Norfolk and North Suffolk, with reliability, punctuality, efficiency and pride in our work being key to our business. Our friendly team are always happy to help – we believe in delivering great customer care.

To ensure that we give the best service possible, we ask our clients to complete questionnaires about their experience of Horsford, and some even go a step further, sending us lovely letters of appreciation.

Here is a small selection of your valued comments:

“From the moment you came to assess the job, through to completion of your contract, we have been mightily impressed with the care of your planning, the way Gary and you visited the site prior to commencement to ensure that it would all fit with the minor modifications required to the house, the speed, tidiness, hard work and efficiency of Chris, the groundworks contractor and his team, and the manner with which the Horsford construction team completed the erection of our conservatory rapidly, tidily and cheerfully.” – Mr & Mrs G, Taverham

“Just a line to say how pleased we are with the window that you installed. Your installers were first class, very helpful and left the job clean and tidy. We wouldn’t hesitate to recommend you.” – Mr M, Lowestoft

“Just a few lines to thank you all at Horsford Windows for our new windows. The system itself is excellent, the best I have seen. As for the team who installed it I have nothing but praise, they worked very hard and made a smashing job – they were a team, so many thanks to Alec, Gary & Lee, and of course to the rest of you at Horsford Windows.” – Mr & Mrs T, Cromer

“Hi, you’ve just completed a French door bay installation for us in Sheringham. Having worked for over 10 years in the UPVc window manufacturing business I just wanted to let you know that the fabrication, fitting and finishing of your product, and the service that went with it, are all exceptional. Thank you, and be assured that should anybody we know be looking for replacement windows or doors, Horsford will be our first and only recommendation.” – WT, Sheringham

Thank you to all our customers for your much-valued responses.

You can read more testimonials at horsfordtestimonials

For further information about all our products, please visit www.horsfordwindows.com

You can also email us with any questions you may have at headoffice@horsfordwindows.com or call us on 0800 0155551

Proud To Be A Trusted Trader

At Horsford, we are pleased and proud to have passed an assessment enabling us to be known as a ‘Which? Trusted Trader’.

Which? has long been known as a respected tester of household goods, and has now introduced the Trusted Trader endorsement scheme, awarded to companies that have passed a rigorous assessment and demonstrated a reputable and trustworthy service. You can read more about the scheme by visiting http://trustedtraders.which.co.uk and find us on the website under ‘glaziers’.

To qualify as a Trusted Trader, we were assessed on our administration of quotations, invoices, customer contracts, warranties and licences. Our website and advertising processes were also scrutinised.

At Horsford we have always made it a priority to deliver great customer service and attention to detail when providing and fitting our home improvement products. Becoming a Which? Trusted trader is the icing on the cake!

To learn more about all our products, please visit www.horsfordwindows.com

You can also email us with any questions you may have at headoffice@horsfordwindows.com or call us on 0800 0155551
www.trustedtraders.which.co.uk

Doors Without Draughts

The onset of winter means falling temperatures and an increase in draughts around your home. Ill-fitting or inadequate external doors can allow cold air to seep in and create a nasty chill throughout your property, so now’s the time to reduce the risk of this happening by choosing new entrance doors supplied and fitted by Horsford.

The comprehensive range of Horsford doors means that there is something to suit all tastes and styles of properties. Available in a wide range of designs and materials, with all important security and safety features included, we offer great-looking doors that give you peace of mind. For that individual touch, choose from our selection of decorative glass for the perfect finish to your door.

Our multi-chambered frame designs deliver exceptional energy efficiency for both windows and doors – helping to keep your home warm and comfortable all year round, as well as reducing your energy consumption and costs.

So keep those nasty winter draughts at bay by requesting new external doors from Horsford today.

For further information about all our products, please visit www.horsfordwindows.com

You can also email us with any questions you may have at headoffice@horsfordwindows.com or call us on 0800 0155551

New Windows For Winter

As temperatures start to drop and the wind gathers strength in the approach to winter, keeping your home warm becomes a big priority. Maximising energy efficiency and dispensing with draughts are vital steps to winter-proofing your property, which is why our energy rated windows are a must.

Our multi-chambered frame designs deliver exceptional energy efficiency for both windows and doors – helping to keep your home warm and comfortable all year round, as well as reducing your energy consumption and costs. Horsford windows are rated “A” for energy efficiency, giving you the best performance possible to help you through the winter months.

All our windows come internally glazed with 28mm sealed units, available in a variety of options to suit all tastes, including our popular Georgian and leaded designs. Available in styles and finishes to meet every design, security, safety and energy efficiency requirement, we can offer you the ideal window installation for your home.

Be prepared for winter – ask for “A” rated windows from Horsford.

For further information about all our products, please visit www.horsfordwindows.com

You can also email us with any questions you may have at headoffice@horsfordwindows.com or call us on 0800 0155551

A Few Words From Our Customers

At Horsford we always aim to deliver excellent service from the whole team, from sales to installation to aftercare, in addition to supplying high quality glazed products.

As part of our service plan, we provide questionnaires to all of our customers and really value the feedback that we receive. It is important to us to know that all our clients are satisfied with our work and where there is even the slightest problem, we are made aware so that we can rectify it immediately.

Customer comments from our questionnaires include:

“A complete and professional service from our first phone call to installation. Thank you.” SO

“Efficient, friendly fitters. Minor snag list, dealt with promptly – many thanks.” Mr E

“We are very pleased with this job and will be in touch shortly re soffits, fascia and rainwater goods.” Mr & Mrs L

“A very nice job well done.” Mr & Mrs K

“Gavin and Lee – really great guys – workmanship fantastic – easy to talk to (loved their cups of tea). All staff at Horsford give great service from start to finish.” Mr and Mrs B

“They were very tidy and polite young men, a credit to you.” Mrs T

In addition to our questionnaires, we often receive letters of thanks from our customers, which we really enjoy reading, including this lovely one from Mr & Mrs C of Sheringham.

“Dear Rod,

We are absolutely delighted with the product, the design and installation – so a big thank you to yourself, Dave for selling us the product, Gary for the surveying and to the two installers Gavin and Lee who did a marvellous job.

Just one criticism for anyone who has a sense of humour, the installers were two minutes late turning up.

We shall have no hesitation in recommending Horsford to anyone, so thank you once again.”

Thank you to all our customers for your much-valued responses.

You can read more testimonials at horsfordtestimonials

For further information about all our products, please visit www.horsfordwindows.com

You can also email us with any questions that you may have at headoffice@horsfordwindows.com or call us on 0800 0155551